Resident resources
How do I...?
The quickest route to the right person for the things homeowners ask about most.
Report a problem or concern
Common areas, a violation, a safety concern or anything else for the Board.
Ask about dues
Dues and account questions go to our management company, HOA Services of Sumter, 2990 Broad St.
Request ARC approval
Changes to your exterior, and yard ornaments, need written Architectural Review Committee approval first.
Use Neighbor Hub
Our online platform for Pocalla Springs homeowners.
Report a streetlight outage
Report it directly to the utility provider, then let the Board know so we can track it.
Get a welcome packet
New to Pocalla Springs? The Welcoming Committee has information to help you settle in.
Community standards
The short version of the rules that come up most. The full text is in the Restrictive Covenants and By-Laws.
Parking
Park in your driveway or designated spaces. No street parking, and no parking on green spaces. Do not block sidewalks, mailboxes, hydrants, fire lanes or stop signs, and do not park facing the wrong direction. Contractors must not block the road.
Since April 20, 2026 the HOA has 24-hour parking enforcement. Vehicles parked in violation may be towed at the owner’s expense.
Trash and recycling
Place bins curbside by 7 AM on collection day and bring them in that evening. On other days, containers must be stored out of street view.
Lawns and exteriors
Mow regularly, edge sidewalks and driveways, and keep yards free of weeds, clutter and debris. Check fences, mailboxes and exterior surfaces for needed repairs.
Yard ornaments and decorations
Section 16 of the General Provisions requires written Architectural Review Committee approval before placing yard ornaments, statues, figurines or similar items on any lot. Holiday decorations should come down within a reasonable time after the holiday.
Community walk-through
The Board walks the neighborhood about once a month to check on these standards. Dates are posted on the Meetings and Events page.
Speed and street safety
Please observe posted speed limits. Children and pedestrians are out.
Still not sure who to ask?
Start with the Board. We will point you to the right person.